Many banks obtain significant achievements thanks to digital transformation


OCB OMNI is a digital banking application that is attracting a large number of users. Photo: TL
OCB OMNI is a digital banking application that is attracting a large number of users. Photo: TL

In 2022, Orient Commercial Joint Stock Bank (OCB) has launched a series of new products, making a mark on the market such as the Unlock Dream Home online home loan platform, the launch of short digital accounts – beautiful numbers, and prizes. Digital payment solutions for businesses – OCB ProPay, VND 0 installment credit card – Installment Card.

The strong investment in digitalization has helped OCB grow strongly in the retail segment.

By the end of the fourth quarter of 2022, retail deposits increased by 22% over the same period last year, retail loans increased by 31%. The total number of customers increased by 48% compared to 2021.

With the Unlock Dream Home online home loan solution, OCB said that although it has just been launched in March 2022, so far, the platform has had more than 300,000 visits to the Unlock Dream Home website, more than 7,700 people registered for advice, more than 100,000 diverse real estate in many provinces, and thousands of customers accessing loans and owning their dream home.

2022 is also a strong year for OCB OMNI digital bank when the number of users increases 1.7 times over the same period. In which, newly registered customers increased by 200% compared to 2021, and the total number of transactions increased by more than 83%.

At the same time, the online savings deposit product on OCB OMNI has attracted a large number of customers to open online savings thanks to its preferential interest rate programs, attractive gifts and flexibility when opening the account. According to statistical data, the total amount of online savings on OCB OMNI in 2022 will grow by 55% compared to 2021.

Vietnam Prosperity Commercial Joint Stock Bank (VPBank) has also successfully built a multi-tiered ecosystem and digital technology, becoming a profitable pillar, helping the bank to optimize its revenue. In particular, the VPBank NEO application has helped attract more than 2 million customers for VPBank in 2022, doubling compared to 2021, reaching a total of 5.2 million customers registering to use the application after more than two years of release. The number of transactions on VPBank NEO and VPBank NEOBiz platforms has reached more than 230 million transactions, an increase of 86% compared to 2021.

In addition, the expansion of the ecosystem with the participation of OPES and VPBankS in the insurance and securities sectors in 2022 promises to help VPBank diversify its revenue sources, encroaching into areas with a lot of room for growth such as non-life insurance, investment banking, asset management, etc.

By the end of 2022, operating income (TOI) at VPBank’s individual bank reached more than VND 40 trillion, with the main driving force coming from fee income, which increased sharply by 64% compared to 2021, including operations payments, treasury and POS; insurance services and card components.

At Asia Commercial Joint Stock Bank (ACB), thanks to strong digital transformation bringing convenience to customers as well as applying to the portfolio of digital banking products and services, ACB has approached many segments of customers and boosted online transaction sales by 60% in 2022. In the same year, ACB welcomed more than 1 million new customers.

With the positive results achieved, in 2023, ACB will continue to accelerate digitalization to bring an excellent customer experience journey in parallel with a prudent risk management strategy.

In addition to investing in technology infrastructure, this bank also attaches special importance to the human factor. ACB’s representative, Mr. Tu Tien Phat, General Director, said “ACB is drastically changing its thinking and internal culture in the direction of digital transformation, thereby jointly mastering technology and creating products that bring success to customers”.

Enterprises accompany the process of Customs reform and modernization Enterprises accompany the process of Customs reform and modernization

Similarly, the service, card and digital banking segments of Ho Chi Minh City Development Commercial Joint Stock Bank (HDBank) also recorded a strong acceleration. In the past year, HDBank’s insurance business revenue was 2 times higher than the same period last year and was among the top banks. The number of activated credit cards increased by more than 4 times in the same period last year, the value of card transactions increased nearly 3 times, the number of customers transacting on digital channels (ebanking) increased by 208%, the number of transactions increased by 97% compared to the same period.


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